Privacy Policy

Last updated: 16 October 2026

1. Introduction

At Silver and Salt, I respect your privacy and am committed to protecting your personal information. This Privacy Policy explains how I collect, use and store your information when you visit www.silverandsaltjewellery.co.uk, make a purchase, or contact me.

Silver and Salt is an independent jewellery business creating handcrafted jewellery. I handle your personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information I Collect

Depending on how you interact with my website, I may collect the following information:

  • Contact information: your name, email address and any information you provide when contacting me.

  • Order information: your name, billing and delivery addresses, email address, telephone number (where provided), and details of the jewellery you purchase.

  • Payment information: payments are processed through the payment provider used at checkout. I do not normally receive or store your full payment card details.

  • Website usage information: technical information such as your IP address, browser type and how you use my website. This may be collected through cookies or analytics tools, where enabled.

I only collect information that is necessary for the relevant purpose.

3. How I Use Your Information

I use your personal information to:

  • Respond to your questions and enquiries.

  • Process and fulfil orders, including arranging payment, packaging and delivery.

  • Contact you about your order if necessary.

  • Manage returns, refunds and customer service requests.

  • Maintain business records and meet legal and accounting obligations.

  • Understand how visitors use my website and improve their browsing experience, where applicable.

I will only send you marketing emails if you have chosen to receive them or where another lawful basis permits this. You can unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

Under UK data protection law, I must have a lawful reason for using your personal information. Depending on the circumstances, this may include:

  • Contract: to process and fulfil your order or respond to a request relating to a contract.

  • Legal obligation: to meet requirements such as tax and accounting regulations.

  • Legitimate interests: to operate and improve my business, respond to enquiries and maintain appropriate business records, provided these interests do not override your rights.

  • Consent: where required, for example for certain cookies or marketing communications.

5. Sharing Your Information

I do not sell your personal information or share it with third parties for their own marketing purposes.

I may share relevant information with trusted service providers where necessary to run my business, including:

  • Website hosting and e-commerce providers.

  • Payment processors.

  • Delivery and postal services.

  • Website analytics providers, where used.

  • Professional advisers or authorities where required by law.

These providers may only use your information as permitted by their role and applicable law. Some providers may process information outside the UK; where this happens, appropriate safeguards will be used where required.

6. How I Store and Protect Your Information

I take reasonable steps to protect your personal information against loss, misuse, unauthorised access or disclosure.

I keep personal information only for as long as necessary for the purposes explained in this policy, including any applicable legal, accounting or reporting requirements. For example, some order and transaction records must be retained to meet tax and accounting obligations.

When information is no longer required, I will take appropriate steps to delete it or otherwise dispose of it securely.

7. Cookies and Website Analytics

My website may use cookies and similar technologies to support essential website functions and, where enabled, to understand how visitors use the site.

Some cookies are necessary for the website to operate, such as those used for shopping basket or checkout functions. Other cookies, including certain analytics or advertising cookies, may require your consent before they are used.

You can manage your cookie preferences through the website's cookie settings, where available. You can also manage cookies through your browser settings, although disabling certain cookies may affect how the website functions.

8. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information I hold about you.

  • Ask me to correct or update your information.

  • Request the deletion of your personal information in certain circumstances.

  • Withdraw your consent where processing is based on consent.

These rights are subject to certain conditions and exceptions. For example, I may need to retain some order records to meet legal obligations.

To exercise your rights, please email silverandsaltstudios@gmail.com

9. Links to Other Websites

My website may contain links to other websites or services, such as social media platforms. Those websites have their own privacy policies, and I am not responsible for how they handle your personal information.

10. Changes to This Policy

I may update this Privacy Policy from time to time to reflect changes to my business, website or legal requirements. The latest version will be published on this page, with the date of the most recent update shown at the top.

11. Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please email me: silverandsaltstudios@gmail.com