Shipping
UK shipping
For ready to ship items, I will post your order within 1-3 days, and all orders will be posted via Royal Mail Special Delivery to ensure your items are tracked and insured during delivery.
Delivery then usually takes 1-2 business days. If you purchase ready to ship items and made to order items in the same order, they will be posted together when your made to order piece is ready.
Free UK shipping with orders over £100.
For bespoke (made to order) items, delivery can usually be expected within 3 weeks, however, this depends on the commission and will be discussed during the briefing stage. Delivery may take longer if the item requires hallmarking.
Please ensure your shipping address is correct, particularly if you are ordering for a gift.
Please note that as per Royal Mail policy, delivery times do not include weekends and bank holidays.
International shipping
At present, I am unable to offer international shipping. I’m sorry for any inconvenience.
Returns
I create all my pieces with great care and attention to detail, and want you to be happy with your purchase and enjoy wearing it as much as I did making it.
However, if you are not 100% satisfied with your purchase, please contact me within 7 days of receiving your item, with the reason for return. I will try my very best to rectify the situation.
To start a return, please contact silverandsaltstudios@gmail.com
If your return is accepted, I will send you details on how and where to send your package.
To be eligible for a return, your item must be in the same condition that you received it - unworn and unused - and in its original packaging.
The item must be shipped within 7 days. The buyer is responsible for the cost and safe return of items, so please ensure tracked or insured postage is used (Royal Mail Special Delivery, for example).
I am unable to accept responsibility for returned items which do not arrive, or are damaged in transit, so please do package them carefully.
Returning damaged items
If a jewellery piece has broken due to poor workmanship, I will repair, replace or refund. If, however, the damage has been due to general wear and tear, misuse, or accidental damage, or if it has been altered in any way, I cannot accept it as a return.